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2026-04-18 · Platform

Multi-tenant support email, BYOD, and reply threading

  • Support ticket agent replies now send From the customer's verified domain when BYOD is configured, or a plus-addressed Sendora address otherwise.
  • Reply-To threading routes customer replies back to the originating ticket — no email client quirks to worry about.
  • Cloudflare Email Routing + a dedicated email-worker power the inbound pipeline: `support+<slug>@sendoracloud.com`, `t_<token>@sendoracloud.com`, and `[Ticket <id>]` subject-line fallback all work.
  • New ticket detail page in the dashboard with thread view, internal-note toggle, status actions, and agent reply.