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2026-06-01 · Platform

Push notification on agent reply (Wave 70)

  • Every agent reply on a ticket carrying a stitched `user_id` (W68) fires a push notification to that user's registered tokens. Closes the awareness loop opened by W69's in-app ticket history.
  • Category `transactional` bypasses the marketing-consent gate. Per-token suppression + quiet-hours still enforced.
  • Payload `data.{ kind: 'support_reply', ticketId, replyId }` so mobile deep-link handler routes the tap straight into `presentTicketHistory`.