2026-05-06 · Platform

SMS STOP / START compliance (TCPA + CTIA)

Inbound Twilio webhook honours STOP / UNSUBSCRIBE / CANCEL / END / QUIT — recipient is auto-suppressed across the org.
START / UNSTOP / YES re-subscribes the same number.
Per-org suppression list visible on /dashboard/sms with manual remove.
Outbound to a suppressed number is recorded as `failed` instead of dispatched.