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2026-06-01 · Platform

Support unread count + per-row hint (Wave 72)

  • Migration 0069 — `support_tickets.last_seen_by_customer_at` + partial unread index. Bumped on every authed `GET /widgets/:id/my-tickets/:ticketId`.
  • New `GET /widgets/:widgetId/my-tickets/unread-count` Bearer-JWT endpoint returns `{ count: number }`. 5s threshold defeats the instant +1 right after a ticket is created by the submitter.
  • Ticket list endpoint now returns `unread: boolean` per row. Worker `/embed/tickets` shows a blue dot on unread rows.