Sendora for Healthtech — telehealth, patient apps, clinical SaaS
Replace Auth0 + OneTrust + Intercom + Mixpanel with HIPAA-aware identity, consent, and support in one tenant.
Healthtech faces strict HIPAA + GDPR enforcement, multi-channel patient communication (appointment reminders, lab-result-ready alerts, prescription pickups), and high support-volume from non-technical users. Stitching Auth0 + OneTrust + Intercom + Customer.io + a CDP creates an audit nightmare. Sendora puts consent + DSAR + data residency at the platform layer + bundles identity + messaging + support on one user_id with a clean audit trail. Note: HIPAA BAA available on Business+ tier.
Modules teams in Healthtech actually use
AuthenticationCustomersAnalyticsEmailSMSPushAutomationSupportKnowledge BasePrivacyWebhooks
Stack you'd otherwise buy
- Auth0 (identity + MFA)$240+
- OneTrust (consent + compliance)Enterprise quoted
- Intercom (support + KB)$200+/seat
- Customer.io / Klaviyo (lifecycle)$150+
- Twilio (appointment SMS)$100+
- Mixpanel (analytics)$300+
Stack minimum$990+/mo
Example flows
1
Lab result ready → secure deep link → in-app view
- 1.Lab system fires `lab.result_ready` webhook into Sendora
- 2.Consent-aware Notifications module fan-out: Push (if consented) or Email fallback
- 3.Deep link opens app + step-up via passkey / MFA (Sendora Authentication)
- 4.Patient views result in your app — every step audited via Sendora's first-class audit log
2
Appointment reminder cascade
- 1.Appointment scheduled → audience `appointment_in_24h` populates
- 2.Sendora Notifications fires SMS at 24h (BYOP via Twilio) → Push at 4h → in-app banner at 30min
- 3.Reschedule deep link tracked via Sendora Links + attributed to the campaign
- 4.No-show triggers Workflow to fire follow-up email + create Support ticket for outreach
3
GDPR / HIPAA DSAR with audit-ready cascade
- 1.Patient submits DSAR via self-serve endpoint (Privacy module)
- 2.Sendora cascades delete across events, profiles, sessions, push tokens, sends, surveys, support tickets
- 3.Audit log records actor + table + timestamp + row count — regulator-ready export
- 4.Webhook fires to your downstream warehouses + EHR integration so they delete too
Top tools Healthtech teams switch from
Replace your Healthtech stack. Not your weekend.
Free plan covers real product use, no credit card. Migration guides for every major vendor. Launch-partner program for hand-picked teams.