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Knowledge Base

Markdown-authored help articles searchable from the chatbot + the customer portal. Per-project. Versioned.

Features

  • **Articles + categories + tags + slug control + status** — CRUD per project. `kb_articles` table holds title + slug + body + categoryId + tags[] + status (draft/published).
  • **Public help center at `sendoracloud.com/help/<your-org>`** — SSR'd, 60s revalidate, indexed by Google. View bump on public-article fetch (auto-increments `views` column). **Honest:** no custom-domain support today.
  • **AI chatbot grounding** — articles auto-retrieved via Postgres `ILIKE` over title + body, top-5 reranked + top-3 fed as RAG context to gpt-oss:20b on Ollama Cloud. Citations returned. Implementation in `chatbot/reply.ts`.
  • **In-app search SDK** — `kb.search(query)` on Web 2.16+ and RN 0.18.2+. Drop into your app's help menu.
  • **View counters auto-increment on public fetch** — `views` column bumped fire-and-forget. **Honest:** the bump is a column update; no `kb.article_viewed` event is written to the platform `events` table today, so KB reads don't feed Analytics / Audiences / Workflows.
  • **Helpful-vote column** — `helpful_count` column exists on `kb_articles`. **Honest:** there's no `POST /kb/articles/:id/helpful` endpoint today; the column is unused.
  • **Markdown body** — articles stored as Markdown text; renderer is on the consumer (public help page, SDK consumer).
  • **Honest non-features:** no automatic ticket deflection (Support inbox does NOT auto-suggest KB articles for incoming tickets); no "operators see which articles a user read before opening a ticket" timeline; no custom-domain help center; no `kb.article_viewed` analytics event.

Common use cases

  • Replace Intercom Help Center for the public-docs + AI-bot-RAG combo — the chatbot RAG is the differentiated piece.
  • Self-serve docs that the Contact Widget's AI bot can answer from before opening a ticket.
  • In-app help menu using `kb.search()` — render results inline in your own UI, no Sendora dashboard required.

Knowledge base

List all articles

FREE

Pull every published article (paginated). Useful for site-map generation, static-site rendering, or bulk export.

curl "https://api.sendoracloud.com/api/v1/orgs/<ORG_ID>/kb/articles?page=1&pageSize=100" \
  -H "x-api-key: pk_prod_…"

Author an article

FREE

Server-side authoring. Body accepts Markdown; the dashboard renders to HTML. Categories and tags let you scope search results.

curl -X POST https://api.sendoracloud.com/api/v1/orgs/<ORG_ID>/kb/articles \
  -H "x-api-key: pk_prod_…" \
  -d '{
    "title": "How to reset your password",
    "slug": "reset-password",
    "body": "## Steps\n1. Open the app\n2. Tap Forgot password…",
    "categoryId": "cat_billing",
    "published": true
  }'

Related

Product overview
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