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Migrate from Zendesk

Move from Zendesk to Sendora.

Move tickets + macros + KB from Zendesk Suite to Sendora Support + Knowledge Base + Contact Widget.

Total effort: 1-2 weeks for full-service-desk migrations; 3 days for lean teams.

Step-by-step

  1. 1

    1. Export tickets + users + organizations

    Zendesk Export Suite produces ticket JSON + user JSON + org JSON. Pull last 90 days of tickets + full user roster.

    2 hours
  2. 2

    2. Import tickets + map fields

    Sendora Support's bulk-import endpoint accepts the Zendesk shape with field-mapping. `requester_id` → Sendora user_id (via Customers); `assignee_id` → Sendora org member.

    Half a day
  3. 3

    3. Migrate KB articles (Zendesk Guide)

    Guide Article Export pulls markdown + categories. Sendora Knowledge Base import accepts the same shape. Categories + tags + slugs preserved. Public help center comes up at `sendoracloud.com/help/<orgSlug>` automatically.

    Half a day
  4. 4

    4. Configure inbound email + chat

    Set up `support@yourcompany.com` to route to Sendora Support's inbound endpoint. Slack Connect integration for cross-channel inbox.

    1 hour
  5. 5

    5. Recreate macros + SLAs + saved views

    Macros port 1:1 (Liquid-style interpolation). SLA policies become audience-routed (Enterprise → 1h, Free → 24h). Saved views become Sendora's filter-pinning shortcuts.

    Half a day
  6. 6

    6. Embed Contact Widget on marketing site

    Replace Zendesk Chat with Sendora Contact Widget (~12 KB script tag). Submissions land in Support inbox; AI chatbot answers from your imported KB.

    30 min
  7. 7

    7. Cut over + sunset

    Run parallel inbox for 1 week. Once agents are comfortable in Sendora + ticket volume stabilizes, redirect inbound email + chat fully + cancel Zendesk.

    1 week parallel run

Watch-outs

  • Zendesk Marketplace apps (Talk, Sell, Sunshine) don't port — review each, replace with Sendora native or webhook bridge.
  • Zendesk Triggers / Automations port to Sendora Workflows but review each for Zendesk-specific syntax.
  • Agent training in the new UI is real — budget 1 week post-migration.
Lands you on

Support

Ticket inbox + portal + inbound email pipeline + SLAs + canned replies + saved views — same tenant as your customer data + audiences + KB.

Zendesk lets you import CRM data. Sendora Support IS your CRM data. Tickets live in the same tenant as Auth, Customers, Analytics, and KB. The win is bundle + identity, not feature-parity with Zendesk: tickets + replies + public portal + a real inbound email pipeline (4 routing modes — reply-token + plus-addressing + BYOD + slug subdomain) + priority-based SLA policies + canned responses + saved views + CSAT survey + Contact Widget → ticket. Honest about what's NOT built: audience-routed SLAs, Slack Connect channel, assignment rules + round-robin, automatic CSAT → profile-trait flow.

Read full Support page

Stuck on the migration? We'll help.

Launch partners get white-glove migration help direct from the engineering team. Free plan covers real product use during the parallel-run period.

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