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Operate · Contact Widget

Drop-in chat bundle + ticket form bundle. AI replies cite your KB articles. One script tag.

Intercom Messenger costs $99+/mo and silos the conversation. Drift charges for AI separately. Sendora ships TWO drop-in bundles: `/chat.js` for real-time AI chat panel (Wave 49); `/widget.js` for contact form → Support ticket. Both ~5-6 KB, dependency-free. AI replies via RAG over your Knowledge Base (gpt-oss:20b on Ollama Cloud), canned fallback when AI off, public-endpoint design keeps widget UUID as the key (no API key in page source). Stats endpoint returns `totalBots` + `totalSessions` only — not AI deflection rate, handoff rate, or queue metrics.

Coming soon. Contact Widget is built and running internally, but not yet generally available while we roll modules out in batches. Start free today with the available modules — we'll enable Contact Widget on your account as it ships.

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Features

  • Public `POST /chatbot/message` endpoint — submission creates a support_tickets row + emits ticket.created_via_widget event. Honeypot + signed-token challenge replaces a Turnstile dependency.
  • AI auto-reply (opt-in) — gpt-oss:20b on Ollama Cloud. RAG: case-insensitive ILIKE over kb_articles.title + body, top-5 retrieved, re-ranked (title hit ×3, body hit ×1), top-3 fed as context. System prompt anchors strictly to retrieved context.
  • Citations in reply — model returns article id + title for each citation; UI can link to KB.
  • Canned fallback when AI off OR LLM unavailable — per-org ai_chatbot_enabled toggle + AI_CHATBOT_ENABLED env kill-switch. Widget never sees a 500.
  • `ai_traits` on inbound — extracts profile traits from message content (fire-and-forget; per-org ai_auto_traits_enabled opt-in).
  • Per-project chatbot configs — colours, labels, persona name, KB binding, handoff toggle + message.
  • Drop-in chat bundle (Wave 49) — <script src="https://go.sendoracloud.com/chat.js" data-chatbot=UUID async> adds a floating chat button + AI-replied panel to any page. ~6 KB, dependency-free. Talks to public POST /widgets/:widgetId/chat (UUID-as-key, no API key needed on a public page). Multi-turn context via server-minted sessionId.
  • Drop-in contact-form bundle — <script src="https://go.sendoracloud.com/widget.js" data-widget=UUID async> for the email-based ticket flow. ~4 KB.
  • SDK helpers — Web sendora.chatbot.send(); RN 0.18.8+ ships chatbot.sendMessage() with auto session id per JS lifetime. Use these when you need custom chat UI inside a native app.

Common use cases

Contact form on a marketing site where the submission should land in your existing Support inbox, not a separate vendor.

AI-assisted support entry-point grounded on YOUR KB articles (not a generic LLM hallucinating product details).

Multi-turn chat in your own app — call the SDK from your custom UI; backend handles retrieval + LLM + ticket creation.

Start in minutes. Scale without switching tools.

The free tier covers most side projects. Every module is turn-key and every SDK is first-party.

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